Telephone: (614) 729-4000 Comenity Bank Calling You? This class action was settled by Comenity Bank for an as yet undisclosed amount. In her complaint, Plaintiff stated that she does not owe a debt to Comenity Bank, nor under any circumstances did she give them her phone number or permission to contact her. Plaintiff informed Comenity Bank they had the wrong number and asked them to stop calling her on numerous occasions, to no avail. Plaintiff was receiving up to four daily robocalls from Comenity Bank regarding a debt owed by her mother. In 2012, a class action lawsuit titled Couser v Comenity Bank was filed in the Southern District of California court also alleging violations of the TCPA. In June 2018, the case settled for an undisclosed amount following arbitration. Plaintiff was seeking up to $1500 per call. However, the calls continued after Plaintiff contacted customer service rescinding permission. According to Comenity Bank, the plaintiff consented to these calls when she signed the credit card agreement. In 2017, in Pennsylvania District Court, Plaintiff “Renee B” filed a complaint against Comenity Bank alleging their collection practices violated the TCPA(Telephone Consumer Protection Act), which limits the use of robocalls and automatic dialing systems employing recorded messages. Here are some Sample Cases filed in Federal Court How Much Does It Cost To File A Lawsuit Against Comenity Bank?Ībsolutely NOTHING. Justia lists at least 24 cases of civil litigation that name Comenity Bank as a defendant. Of the 396 customer reviews, 381 are negative. Nearly all (1537) complaints were related to billing/collection issues, with a significant portion (369) related to problems with product/service. The BBB’s profile page for Comenity Bank lists 1939 complaints from the last three years,with 847 closed over the last twelve months. Since June 2015, the Consumer Financial Protection Bureau (CFPB) has logged over 649,546 complaints against Comenity Bank, ranging from attempting to collect a debt not owed to false statements and representation to refusing to resolve a problem with a return or transfer. How Many Complaints are there against Comenity Bank? They offer a variety of convenient payment methods, including at the register of the store issuing the card. Their website assures clients that their accounts are secure and that fraud complaints are investigated and quickly resolved.

Their website boasts of connecting an astounding fifty million cardmembers with over one hundred of their favorite retailers, including well-known brands such as Victoria’s Secret, Pottery Barn, and Abercrombie.Īccording to their website, the most important thing Comenity Bank does is “providing each of our 50 million cardmembers with the highest standards of service,” with their “award-winning Care Center representatives.” Yet according to the Better Business Bureau, Comenity Bank “has failed to resolve underlying causes of a pattern of complaints.”Ĭomenity Bank offers credit cards through a variety of well-known retailers. If you have been contacted by Comenity Bank, Comenity Capital Bank, or Comenity LLC, make sure you know your rights before responding.Īccording to the Better Business Bureau, Comenity Bank has been in business 29 years and was founded in 1989.

Comenity Bank’s in-house collections and billing departments have received a number of consumer complaints alleging financial crimes. Who is Comenity Bank?Ĭomenity Bank offers consumer credit through a variety of retailers and well-known companies. Find out who they are, why they might be calling, and how you can stop them. Updated on March 10th, 2021 Author: Sergei LembergĬomenity Bank, Comenity Capital Bank, or Comenity LLC is a financial services company which receives a lot of consumer complaints to our law firm for debt harassment.

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